HPA Training LLN Procedure

Purpose

The purpose of this procedure is for HPA Training to determine whether a prospective student has the competency skills regarding language literacy and numeracy prior to commencement of training and to ensure if necessary training and assessment delivery is adapted to meet individual needs. This procedure will ensure that HPA Training will be compliant with regard to standards for Registered Training Organisations.

Scope

This procedure applies to all prospective students.

Definitions

Language involved the use of words in a structured and conventional way, in either written or spoken form, to communicate meaning.

Literacy is the ability to use and adjust language effectively, in a social context, to achieve specific purposes. Literacy involves the application of skills such as the ability to explain, debate, retrieve information, explore issues, entertain, create and express opinions.

Numeracy involves the practical application of mathematical skills to use and critically evaluate information in numerical, spatial or graphical form. Numeracy may also involve literacy, for example when extracting mathematical information from written text.

Procedure

All prospective students who apply to undertake a course with HPA Training are required to complete a pretesting interview and/or questionnaire.

As part of the pre-training review a language literacy and numeracy (LLN) skills assessment will be conducted. Students will be fully informed before the assessment commences as to the purpose of the assessment.

There are two assessment tools available for use and the outcome of the first assessment will determine whether the necessity of the second is required for further determination.

STEPS – Contact via Phone

Upon contact with HPA Training via phone the booking person will explain over the phone the necessity of the (LLN) skills assessment for all prospective students. They will encourage the
prospective student to relax as this assessment will be done over the phone via a series of questions and answers.

  • The booking person will have on hand the HPA – LLN Interview Guide V1
  • The booking person will be required to make notes during the interview with regard to the verbal skills of the prospective student.
  • The booking person will transcribe the answers given by the prospective student and make a determination of the overall speech levels and grasp of the English language as well a mathematical understanding.
  • Booking person will determine whether the prospective student has adequate (LLN) skills to undertake the course they are seeking to attend.
    • If the Booking person determines the prospective student has adequate skill levels the booking process will continue and the form will be signed by the booking person and sent to
      head office for our records.
    • If the Booking person is unsure as to the level of skills the prospective student has or they seek further clarification because is it evident to them that further clarification is needed they
      will explain to the prospective student that they will received either via email, mail or physical print out copy of HPA – LLN Indicator (Student Activity to determine LLN)
    • This form is to be completed by the prospective student and the form returned to HPA training for our records.
      • If after the completed form is reviewed the student is deemed to have the competency in LLN to complete their chosen course the booking process will continue however,
      • if the outcome is that the prospective student does NOT have the adequate competency in LLN to complete the course they will be advised of this by HPA staff and will be guided to discuss whether reasonable adjustment is appropriate for that individual.
      • If the prospective student will require additional support, these options will be discussed with them and determination made by HPA staff as to whether alternative LLN courses are need in the first instance.

STEPS – Online Enrolment

Upon contact with HPA Training via online booking process, a copy of HPA – LLN Indicator (Student Activity to determine LLN) will be forwarded to them for completion.

  • This form is to be completed by the prospective student and the form returned to HPA training for our records.
    • if after the completed form is reviewed the student is deemed to have the competency in LLN to complete their chosen course the booking process will continue however,
    • if the outcome is that the prospective student does NOT have the adequate competency in LLN to complete the course they will be advised of this by HPA staff and will be guided to discuss whether reasonable adjustment is appropriate for that individual
    • if the prospective student will require additional support, these options will be discussed with them and determination made by HPA staff as to whether alternative LLN courses are need in the first instance.

Post Enrolment

Trainers are to ensure that they monitor a student for any LLN issues. Where a trainer identifies LLN issues for a student that has not been picked up in the enrolment process the trainer is to notify HPA Office staff immediately to discuss the support that can be given to the student. The range of support options available include:

  • Providing student with additional time to complete assessment tasks
  • Meet with student to discuss strategies that the student could employ to improve their language or numeracy skills
  • Additional tuition outside of nominated training hours by HPA staff.
  • Refer to an external LLN expert https://www.readingwritinghotline.edu.au/for-learners/ If potential student chooses this option the full refund will be given.
  • Reading Writing Hotline– 1300 655 506