IMPORTANT UPDATE:

High risk work licences are going digital as of 7th May 2025

What Candidates Must Do:

  1. Create a MyService NSW Account

If you don’t already have a MyService NSW account, visit:
https://www.service.nsw.gov.au/services/myservicensw-account/how-to-create-an-account

Follow the prompts to:

  • Enter your personal details
  • Create a password
  • Verify your email address
  1. Complete Proof of Identity (POI) Online

All candidates must complete their POI via their MyService NSW account before they can enrol in an assessment.

  • Use two valid ID documents, such as:
    • Australian Driver Licence
    • Australian Passport
    • Birth Certificate
    • Medicare Card
    • NSW Photo Card
  • Full list here: POI Document Guide
  • If you have issues with POI, contact Service NSW on 13 77 88.
  1. Enrol for Your HRWL Assessment via MyService NSW

This must be done before assessment day (once date confirmed by RTO)

  • Once you complete POI, go to your MyService NSW account and enrol for your HRWL assessment.
  • You will receive an Assessment Enrolment Number (AEN) via email.
  • You must provide this AEN to your assessor on the day of assessment.
  • Without an AEN, you cannot proceed with the assessment.
  1. Bring One Approved Photo ID to Your Assessment
  • Your assessor must verify your identity on the day of assessment.
  • This must be an approved photo ID, such as your driver licence or passport.

After Your Assessment

If COMPETENT (C):

  • You will receive a Notice of Satisfactory Assessment (NSA) by email, usually within 1 hour of the assessor submitting results.
  • NSA is valid for 60 days and allows you to start work immediately.
  • The email will contain instructions to:
    1. Pay your licence fee online or at Service NSW
    2. Visit a Service NSW centre for a photo (if required)
      • Existing photo may be used if you’re adding a class
      • Do not go to Australia Post
  • Your licence card will arrive in the post within 2 weeks

If NOT YET COMPETENT (NYC):

  • You will receive an Assessment Summary (AS) via email
  • You must rebook your assessment through your RTO
  • You have 60 days to retake the assessment before your AS expires

Recommended: Use the MyService NSW App

  • Download via Apple App Store or Google Play
  • Access your AEN, assessment status, and digital licences on the go

☎️ Support Contacts:

  • POI and MyService NSW Support: Service NSW
    Call 13 77 88 (Mon–Fri, 7am–7pm)
  • Licensing and HRWL Questions: SafeWork NSW
    Call 13 10 50 (Mon–Fri, 8:30am–5pm)

Make sure your MyService NSW account and POI are set up well before your assessment date.

Failing to do so will prevent you from completing your High-Risk Work Licence assessment.

Multi-factor authentication (MFA) will soon be required for all MyServiceNSW Accounts. This is to help keep your account secure.

This means when you log in to your account, you’ll need more than just your password. You’ll also need to enter a code or respond to a notification.

To be ready for this change, set up MFA with your mobile number, the Service NSW app or an authenticator app.

How to set up multi-factor authentication

  1. Go to https://www.service.nsw.gov.au.
  2. Log in to your MyServiceNSW Account.
  3. Go to ‘Manage account’.
  4. Go to ‘Settings and security’.
  5. Go to ‘Multi-factor authentication’ and follow the prompts.

You can turn on MFA before it is required. To do this, select ‘Turn on’ in ‘Settings and security’ after you’ve completed the steps above.

If you need help setting up multi-factor authentication, go to https://www.service.nsw.gov.au/services/myservicensw-account/multi-factor-authentication.